Having organised several trips abroad for our group down the years, I had become increasingly disillusioned with the UK tour operators failing to deliver what we had asked for. Quite by chance, I stumbled across Golf 4 U Spain on the internet, and whilst not expecting anything different, decided to give them a call to see what they had to offer.
I spoke to Stuart and explained that we had been disappointed for the last couple of trips by either the quality of accommodation or the poor, overplayed and over-booked courses on offer. He assured me he could tailor a package to fit exactly what we wanted, and I have to say I was quietly confident just by speaking to him on the phone that he understood what we wanted and how to deliver it.
That trip proved a watershed, with everything equal to or better than our group’s expectations throughout. We have now been using Stuart for 5 years, and have never had any cause to complain. We have not even considered booking through any other operator since.
In summary, we are kept informed of every aspect of our break pre-trip. Knowing the sort of courses we wish to play, he offers us excellent guidance on what would be suitable, whilst keeping costs within our budget. Once in Spain, we are met at the airport as promised before being transferred to our hotel where he oversees our check in. Course itineraries have always been precise, as have pick up times from the executive transfers which, for any group of 12 or more, we would strongly recommend. Stuart provides us with his office and mobile numbers in case of any issues, and true to his word on the one occasion where there was a query over tee times at a course, Stuart was available to smoothly resolve the issue.
Another example of their service came 2 years ago when, quite unprompted, Stuart contacted me 2 weeks before departure to explain that one of the courses was not up to the standard he’d expect, and recommending we switch courses. The new course suggested was more expensive to book, but he stood by the original price. Whilst in Spain, others on similar trips were complaining about the course we had been steered away from, and the substitute proved to be a real hit. That sort of service you simply do not get from UK based operators.
With all these benefits, it would be fair to assume a higher cost than competitors, but this could not be further from the truth. When pricing similar trips up out of interest in the first couple of years, it became obvious that we receive superior service at a lower cost. We no longer bother pricing elsewhere as we know we will get value for money.
It is no surprise to me that our group number has expanded from 12 to 20 since using Stuart as the trips are excellent value and superbly organised.
I would not hesitate to recommend Golf 4 U Spain to anyone looking to book a golfing trip, as quality, outstanding service and value are assured.